Return & Exchange

We make sure all products are top quality and are certain our customers will simply LOVE it!

But, in the case a customer wish to Return / Exchange products, we offer a 7-10 days return policy (upon receiving your order) :

 If you are unsatisfied with your purchase, please contact us for the return address, Item must be sent back UNUSED and please include all the original packing, material, merchandise, and any included accessories in your package.

Once we have received the products, we will refund / Exchange the item.

Return shipping fee is carried out by the customer, and have to be shipped out with a tracking number.

Situations:

1) Quality Problems

When you receive the package, please check if the package is damaged when shipping, in that case,please refused to sign the package.

When you opened the package, and find the products have the quality problem, please take a photo about that and send e-mail to us, after we confirm, we will re-send a new bag to you or full refund to you. This refund does not include the cost of shipping.

2) Non-Quality Problems

Our website cannot give a full refund for non-quality problems such as:

Cancel the order after ordered, because do not realize the products are replicas
The product does not look like the ones in your picture.
The product is not what I’d imagine it to be.
I am not satisfied with this product.

In 7 days (from the date products were received), if you request returning the purchased items because of the reasons above, you need to send back to us the products in original package (you will pay the return shipping fees). When we receive the products,we will also deduct a certain amount of handling fee based on your order total amount and give you a partial refund-92%.

Please notice:

All returns must be post dated no later than 14 days after receiving your bag.
Return shipping fee is carried out by the customer, and have to be shipped out with a tracking number.

Thank you

More questions, please feel free to contact us.